Information Technology devices retailing company, Micro Station Limited, has restructured its customer services with the creation of a full-fledged department, devoted to the provision of effective after-sales services to its customers.
The initiative is part of the company’s resolve to continuously delight its teeming customers and enhance their personality, irrespective of their background, vocation and interests.
Speaking on the new exercise within the company, the Managing Director, Micro Station, Mrs. Tinuola Coutroupis, said as a major brand in the mobile devices retailing in the country, the company puts great premium on customer satisfaction.
“At Micro-Station, everything we do is built around our customers, and that is why we have recently undertaken total restructuring of our customer service division to ensure that we have little or zero level of complaints in all our branches,” she said.
Coutroupis said the company now has a full-fledged department in-charge of customer service issues at the Head office, with representation in all its branches.
According to her, “Customers now can simply walk to our customer service desk in any outlet and get prompt and effective solutions to their issues.
We are also in partnership with several other organisations and agencies and have put in place, programs to engage our customers and give them value even beyond after sales and our customers are already enjoying some of these benefits.
“We have also established a feedback mechanism where the Management of the company can also directly feel the pulse and opinions of our customers. including their peculiar requests and how to service them better.”
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